END USER LICENSE AGREEMENT
This End User License Agreement (the “Agreement”) is entered into by and between Zesty.IO Platform, Inc., a Delaware corporation (“Zesty”) and the entity accepting this agreement by providing an electronic signature below (“Subscriber”), as of the date on which the Subscriber provides such electronic signature (“Effective Date”). This Agreement sets forth the terms pursuant to which Subscriber will be permitted to use certain of Zesty’s web-based services. By executing this Agreement, Subscriber expressly acknowledges that it has read and understands all terms and conditions contained in the following pages and agrees to be bound by this Agreement.
If a Service Subscription Agreement between the Subscriber and Zesty is in effect on the Effective Date, then the terms and conditions of such Service Subscription Agreement take precedence over any and all provisions of this End User License Agreement as set forth in Section 8.9.
THE INDIVIDUAL CLICKING THE “I AGREE” BUTTON INTENDS TO PROVIDE (AND IS PROVIDING) A VALID ELECTRONIC SIGNATURE, THEREBY EXECUTING THIS AGREEMENT AND BECOMING BOUND BY ITS ALL ITS TERMS AND CONDITIONS, AND HEREBY FURTHER REPRESENTS AND WARRANTS THAT HE OR SHE IS NOT A LEGAL MINOR; IS COMPETENT TO ENTER INTO BINDING CONTRACTS; AND, IF THE SUBSCRIBER IS A COMPANY OR OTHER LEGAL ENTITY, THAT HE OR SHE HAS THE AUTHORITY TO BIND THE COMPANY OR OTHER LEGAL ENTITY TO THE TERMS OF THIS AGREEMENT. SUBSCRIBER AGREES THAT ANY DISPUTE ARISING OUT OF THIS AGREEMENT WILL BE RESOLVED BY BINDING ARBITRATION AS SET FORTH IN SECTION 8.2.
1.1 “Zesty Services” means the web-based services provided by Zesty as set forth in a subscription agreement, purchase order, or relevant reseller agreement.
1.2 “Documentation” means Zesty-provided user documentation, in all forms, relating to the Zesty Services (e.g., user manuals, on-line help files)
2. USE OF THE ZESTY SERVICES
2.1 Use of the Zesty Services. Subject to the terms and conditions of this Agreement, Zesty grants to Subscriber during the term of this Agreement a limited, worldwide, non-exclusive, non-transferable (except as permitted in Section 8.3), non-sublicensable, revocable right to use the Zesty Services solely in connection with Subscriber’s internal business operations.
2.2 Use of the Documentation. Subject to the terms and conditions of this Agreement, Zesty grants to Subscriber during the term of this Agreement a limited, worldwide, non-exclusive, non-transferable (except as permitted in Section 8.3), non-sublicensable, revocable license to reproduce, without modification, and use a reasonable number of copies of the Documentation solely in connection with use of the Zesty Services in accordance with this Agreement.
2.3 Technical Support Services. Zesty may provide Subscriber with technical support services relating to the Zesty Services by in-app chat or email from 9am-5pm Pacific time, Monday through Friday, excluding holidays.
2.4 Use Restrictions. Except as otherwise explicitly provided in this Agreement or as may be expressly permitted by applicable law, Subscriber will not, and will not permit or authorize third parties to: (a) rent, lease, or otherwise permit third parties to use the Zesty Services or Documentation; (b) provide the Zesty Services to third parties (e.g., as a service bureau); (c) circumvent or disable any security or other technological features or measures of the Zesty Services; or (d) process or store any data prohibited by Section 3.1.
2.5 Compliance with Laws. Subscriber will use the Zesty Services and Documentation in compliance with all applicable laws and regulations.
2.6 Actions by Subscriber’s Employees, Agents, Vendors, and Contractors. Subscriber may permit Subscriber’s employees, agents, vendors and contractors (“Authorized Users”) to access and use Zesty Services and Documentation provided by Zesty to Subscriber, provided that Subscriber (a) procures that such Authorized Users comply with the terms and restrictions set forth in this Agreement for use of the Zesty Services, and (b) is financially responsible for, and defends and indemnifies Zesty for, any and all costs, losses, liability, and expenses arising from such access and use by Authorized Users to the same extent as if such access and use had been made directly by Subscriber.
2.7 Protection against Unauthorized Use. Subscriber will use reasonable efforts to prevent any unauthorized use of the Zesty Services and Documentation and immediately notify Zesty in writing of any unauthorized use that comes to Subscriber’s attention. If there is unauthorized use by anyone who obtained access to the Zesty Services directly or indirectly through Subscriber, Subscriber will take all steps reasonably necessary to terminate the unauthorized use. Subscriber will cooperate and assist with any actions taken by Zesty to prevent or terminate unauthorized use of the Zesty Services or Documentation.
2.8 Reservation of Rights. Zesty grants to Subscriber a limited right to use the Zesty Services and Documentation as set forth in this Agreement. Subscriber will not have any rights to the Zesty Services or Documentation except as expressly granted in this Agreement. Zesty reserves to itself all rights to the Zesty Services and Documentation not expressly granted to Subscriber in accordance with this Agreement, including but not limited to the right to update, improve, and revise the appearance, content, and functionality of the Zesty Services.
3. SUBSCRIBER DATA; FEEDBACK
3.1 Prohibited Data. Subscriber may not use Zesty Services to process or store any (a) protected health information, (b) social security numbers, (c) account numbers of credit, debit, or bank accounts, (d) information or images that are unlawful for Subscriber or Zesty to transmit or possess, in each case under the laws and regulations of the United States, or (e) in each case, any similar or analogous information under the laws and regulations applicable in any country in which Subscriber uses Zesty Services. Subscriber will not process or store any information that violates the Zesty Acceptable Use Policy, as Zesty may issue from time to time.
3.2 Consent and Authority. Subscriber will not use Zesty Services to process or store data about individuals unless Subscriber has the necessary consent, authorization, or permission, as appropriate, from each individual who may claim any rights in the data, including privacy rights.
3.3 Takedown. In the event that Zesty receives complaint, inquiries, or notices regarding alleged infringement or illegality of data processed or stored by Subscriber using Zesty Services, Zesty may, without notice to Subscriber, block access to or remove such data from the Zesty Services.
3.5 Feedback. If Subscriber provides any comments or feedback to Zesty concerning the functionality, features, or performance of the Zesty Services (including identifying potential errors and improvements), Subscriber hereby assigns to Zesty all right, title, and interest in and to such feedback, and Zesty is free to use and exploit such feedback in any manner without compensation or restriction.
3.6 Usage. Subscriber agrees to stay within usage limits of their license plan (see Schedule a).
4. TERM AND TERMINATION
4.1 Term. This Agreement will commence upon the Effective Date and continue until terminated in accordance with the terms of this Agreement.
4.2 Termination. Either party may terminate this Agreement at any time, for any reason or no reason, immediately upon notice to the other party.
4.3 Post-Termination Obligations. If this Agreement expires or terminates for any reason, the following provisions will survive the expiration or termination of this Agreement: Sections 1, 2.6 through 2.8, 3.5, and 4.3 through 8.
5. REPRESENTATIONS; DISCLAIMERS
5.1 Mutual Representations. Each party represents to the other party that: (a) each party is a business entity duly organized and in good standing; (b) each party’s execution, delivery and performance of this Agreement has been duly authorized by such party; and (c) this Agreement constitutes a legal, valid and binding obligation enforceable against each party in accordance with its terms. The foregoing representations will remain in effect throughout the term of this Agreement.
5.2 Disclaimer. THE ZESTY SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, AND ZESTY DOES NOT WARRANT THAT THE FUNCTIONS OR FEATURES CONTAINED WITHIN THE SERVICE WILL MEET SUBSCRIBER REQUIREMENTS, OR WILL OPERATE IN ANY COMBINATION WHICH MAY BE SELECTED FOR USE BY SUBSCRIBER, OR THAT OPERATION OF THE ZESTY SERVICES WILL BE SECURE, UNINTERRUPTED, OR ERROR-FREE, OR THAT DATA STORED BY THE ZESTY SERVICES WILL BE AVAILABLE OR SAFE FROM LOSS, OR THAT ALL DEFECTS THAT MAY EXIST IN THE ZESTY SERVICES WILL BE CORRECTED. THE REPRESENTATION IN SECTION 5.1 IS IN LIEU OF ALL OTHER REPRESENTATIONS, WARRANTIES AND CONDITIONS, AND ZESTY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, ACCURACY, AND NON-INFRINGEMENT. NOTWITHSTANDING ANY FAILURE OF THE PURPOSE OF ANY LIMITED REMEDY, ZESTY’S ENTIRE LIABILITY FOR BREACH OF WARRANTY AND FAILURE TO CURE AS PROVIDED HEREIN WILL BE LIMITED TO THE REMEDIES SET FORTH WITH SUCH WARRANTY.
6. INDEMNIFICATION BY SUBSCRIBER
6.1 Defense. Subscriber will defend Zesty from any Claim arising out of or based upon Subscriber's breach of any of the provisions of this Agreement or Subscriber’s use of the Zesty Services in a manner that violates any law, regulation, or third-party right, if: (a) Zesty gives Subscriber prompt written notice of the Claim; (b) Zesty grants Subscriber full and complete control over the defense and settlement of the Claim; (c) Zesty provides assistance in connection with the defense and settlement of the Claim as Subscriber may reasonably request; (d) Zesty complies with any settlement or court order made in connection with the Claim; and (e) Zesty does not defend or settle the Claim without Subscriber’s prior written consent. Zesty will have the right to participate in the defense of the Claim at its own expense and with counsel of its own choosing, but Subscriber will have sole control over the defense and settlement of the Claim.
6.2 Indemnification. Subscriber will indemnify Zesty from and pay (a) all damages, costs, and attorneys’ fees finally awarded against Zesty in any Claim under Section 6.1; (b) all out-of-pocket costs (including reasonable attorneys’ fees) reasonably incurred by Zesty in connection with the defense of a Claim under Section 6.1 (other than attorneys’ fees and costs incurred without Subscriber’s consent after Subscriber has accepted defense of the Claim); and, (c) all amounts that Subscriber agrees to pay to any third party to settle any Claim under Section 6.1.
7. LIMITATIONS OF LIABILITY
7.1 Disclaimer of Indirect Damages. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THIS AGREEMENT, UNDER NO CIRCUMSTANCES WILL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO LOSS OR UNAVAILABILITY OF DATA, LOST PROFITS, OR LOSS OF BUSINESS, EVEN IF SUCH PARTY IS APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING.
7.2 Cap on Liability. UNDER NO CIRCUMSTANCES WILL ZESTY’S TOTAL LIABILITY OF ALL KINDS ARISING OUT OF OR RELATED TO THIS AGREEMENT (INCLUDING BUT NOT LIMITED TO WARRANTY CLAIMS), REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT, OR OTHERWISE, EXCEED US$100.
7.3 Independent Allocations of Risk. EACH PROVISION OF THIS AGREEMENT THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS OF THIS AGREEMENT BETWEEN THE PARTIES. THIS ALLOCATION IS REFLECTED IN THE PRICING OFFERED BY ZESTY AND IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THIS AGREEMENT. THE LIMITATIONS IN THIS SECTION 7 WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY IN THIS AGREEMENT.
8.1 Relationship. Zesty will be and act as an independent contractor (and not as the agent or representative of Subscriber) in the performance of this Agreement.
8.2 Governing Law; Venue; Arbitration. This Agreement will be governed by and construed in accordance with the laws of the State of California, without reference to conflict of laws provisions. All disputes arising out of or relating to this Agreement will be finally settled by arbitration conducted in San Diego, California under the rules of commercial arbitration of the American Arbitration Association (“Rules”). The parties will bear equally the costs of the arbitration (exclusive of legal fees and expenses of the parties, all of which each party will bear separately). The arbitration will be conducted by three arbitrators selected in accordance with the Rules. All decisions of the arbitrators will be final and binding on both parties and enforceable in any court of competent jurisdiction. Notwithstanding the foregoing, in the event of breach by a party of its obligations hereunder, the non-breaching party may seek injunctive or other equitable relief in any court of competent jurisdiction. Jurisdiction for litigation of any dispute, controversy or claim arising out of or in connection with this Agreement will be only in a California state or United States federal court located in San Diego, California, and the parties hereby consent to the jurisdiction and venue of such courts. In any action between the parties to enforce any of the terms of this Agreement, the prevailing party will be entitled to recover reasonable expenses, including reasonable attorney’s fees.
8.3 Assignability. Neither party may assign its right, duties, and obligations under this Agreement without the other party’s prior written consent, which consent will not be unreasonably withheld or delayed, except that a party may assign this Agreement without the other party’s consent to a successor (including a successor by way of merger, acquisition, sale of assets, or operation of law) if the successor agrees to assume and fulfill all of the assigning party’s obligations under this Agreement.
8.4 Subcontractors. Zesty may utilize a subcontractor or other third party to perform its duties under this Agreement so long as Zesty remains responsible for all of its obligations under this Agreement.
8.5 Notices. Any notice required or permitted to be given in accordance with this Agreement will be effective if it is in writing and sent by certified or registered mail, or insured courier, postage paid and return receipt requested, in the case of Zesty, to 1045 6th Avenue, San Diego, CA 92101, and in the case of Subscriber, to such postal address as Subscriber provides to Zesty by notice, or through the Zesty Services or to the email address provided by Subscriber when executing this Agreement. Either party may change its address for receipt of notice by notice to the other party in accordance with this section. Notices are deemed given two business days following the date of mailing or one business day following delivery to a reputable courier.
8.6 Force Majeure. Zesty will not be liable for, or be considered to be in breach of or default under this Agreement on account of, any delay or failure to perform as required by this Agreement as a result of any cause or condition beyond its reasonable control, including, without limitation, acts of God, acts of war, telecommunications or power outages, failures of the public internet, strikes, riots, floods, earthquakes, fires and explosions.
8.7 Waiver. Any waiver of any right or remedy or limit on liability under this Agreement must be in writing and signed by the party to be bound to be effective. The waiver by either party of any breach of any provision of this Agreement does not waive any other breach. The failure of any party to insist on strict performance of any covenant or obligation in accordance with this Agreement will not be a waiver of such party’s right to demand strict compliance in the future, nor will the same be construed as a novation of this Agreement.
8.8 Severability. If any provision of this Agreement is determined by a court of competent jurisdiction to be invalid or unenforceable, then the remaining provisions of this Agreement will nevertheless be given full force and effect.
8.9 Entire Agreement. This Agreement is the final and complete expression of the agreement between the parties regarding Subscriber’s use of the Zesty Services and supersedes all previous oral and written communications regarding these matters, all of which are merged into this Agreement, except that (i) any Service Subscription Agreement in effect between the parties on the Effective Date takes precedence over any and all provisions of this Agreement, and (ii) this Agreement does not supersede any prior confidentiality, nondisclosure, or comparable agreement between the parties executed prior to this Agreement being executed. No employee, agent, or other representative of Zesty has any authority to bind Zesty with respect to any statement, representation, warranty, or other expression unless the same is specifically set forth in this Agreement. No usage of trade or other regular practice or method of dealing between the parties will be used to modify, interpret, supplement, or alter the terms of this Agreement. This Agreement may be changed only by a written agreement signed by an authorized agent of the party against whom enforcement is sought.
Data & Usage Limitations. All base license plans are limited to data storage and data transfer as listed below. Usage that goes beyond the limits stated below are subject to overage charges, required upgrade to usage through additional data packages, or cancellation.
|Small Project||10GB Bandwidth + 5GB Storage||UNLIMITED USERS||99.5% Uptime|
|Business||100GB Bandwidth + 50GB Storage||UNLIMITED USERS||99.9% Uptime|
|Mid-Size Enterprise||1TB Bandwidth + 100GB Storage||UNLIMITED USERS||99.99% Uptime + SLA|
|Enterprise||Based on Contract||Based on Contract||Based on Contract|